I apologize in advance for the length of this post. I am experiencing a HS3 crash when my Drive Up/Down announcement events are triggered. Some of the activity during those events involves the Sonos PI. So I'm trying to understand what exactly is causing the crash, and if there are some clues in the Sonos debug information attached.
The Windows Event Viewer shows me:
Log Name: Application
Source: Application Error
Date: 11/1/2016 12:18:22 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Audrey4
Description:
Faulting application name: HS3.exe, version: 3.0.0.297, time stamp: 0x57c733ef
Faulting module name: ntdll.dll, version: 10.0.14393.351, time stamp: 0x5801a3a8
Exception code: 0xc0000374
Fault offset: 0x000d98f1
Faulting process id: 0x16d8
Faulting application start time: 0x01d2319319d65028
Faulting application path: C:\Program Files (x86)\HomeSeer HS3\HS3.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: a417a8cf-ef05-4d21-9f33-768aeff3598b
Faulting package full name:
Faulting package-relative application ID:
Based on what I see from an internet search, the crash may happen because HS3 is asking ntdll.dll to do something it can't do. The Exception code suggests a "heap memory" corruption or problem, apparently caused by an "unspecified application". But this always and only happens during my HS3 Drive Up or Down events.
Basically, the events are triggered when a car drives up or down the driveway - for example, an input change on my Elk panel launches the events for a car driving up the driveway - relevant events are in the attached jpegs. Regarding Sonos, it is simply supposed to play an mp3 file and then speak that a car is coming. A few other events are also called because Sonos House player apparently "stops" and "changes tracks" during the announcements.
The Sonos debug show a lot of stuff happening in a few seconds, and I'm not sure if anything strange is in there that might suggest a reason to crash, or lock up, or do something that calls ntdll.dll and causes a crash. The ntdll crash happens one second after the last HS log entry in the attached file (reverse order btw).
I'm running HS3 (.297) on Windows 10 Pro (version 1607), plugins are latest of BLAB8SS, BLBackup, Blue Iris, Easy Trigger, HSTouch Server, Open Sprinkler, Sonos, UltraM1G, Ultra1Wire, Weather XML and ZWave. I use Chrome as my browser. No other software runs on this PC.
Please help with any insight.
Thanks,
Mark
The Windows Event Viewer shows me:
Log Name: Application
Source: Application Error
Date: 11/1/2016 12:18:22 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Audrey4
Description:
Faulting application name: HS3.exe, version: 3.0.0.297, time stamp: 0x57c733ef
Faulting module name: ntdll.dll, version: 10.0.14393.351, time stamp: 0x5801a3a8
Exception code: 0xc0000374
Fault offset: 0x000d98f1
Faulting process id: 0x16d8
Faulting application start time: 0x01d2319319d65028
Faulting application path: C:\Program Files (x86)\HomeSeer HS3\HS3.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: a417a8cf-ef05-4d21-9f33-768aeff3598b
Faulting package full name:
Faulting package-relative application ID:
Based on what I see from an internet search, the crash may happen because HS3 is asking ntdll.dll to do something it can't do. The Exception code suggests a "heap memory" corruption or problem, apparently caused by an "unspecified application". But this always and only happens during my HS3 Drive Up or Down events.
Basically, the events are triggered when a car drives up or down the driveway - for example, an input change on my Elk panel launches the events for a car driving up the driveway - relevant events are in the attached jpegs. Regarding Sonos, it is simply supposed to play an mp3 file and then speak that a car is coming. A few other events are also called because Sonos House player apparently "stops" and "changes tracks" during the announcements.
The Sonos debug show a lot of stuff happening in a few seconds, and I'm not sure if anything strange is in there that might suggest a reason to crash, or lock up, or do something that calls ntdll.dll and causes a crash. The ntdll crash happens one second after the last HS log entry in the attached file (reverse order btw).
I'm running HS3 (.297) on Windows 10 Pro (version 1607), plugins are latest of BLAB8SS, BLBackup, Blue Iris, Easy Trigger, HSTouch Server, Open Sprinkler, Sonos, UltraM1G, Ultra1Wire, Weather XML and ZWave. I use Chrome as my browser. No other software runs on this PC.
Please help with any insight.
Thanks,
Mark